DomůTerms and Conditions

Terms and Conditions of the platform Targalo

Introductory Provisions and Definition of Terms

1.1. These terms and conditions (hereinafter referred to as the “Conditions”) govern the rules for the use of the internet platform Targalo (hereinafter referred to as the “Platform”) and the related legal relationships between the operator of the Platform and its users.

1.2. The operator of the Platform is the company Targalo s.r.o., ID No.: 241 05 805, with its registered office at no. 33, 569 14 Vendolí (hereinafter referred to as the “Operator”).

1.3. The Platform is an intermediary online marketplace focused on the presentation and offering of handmade products, semi-finished products, courses and custom production. The Platform provides space for the display of products and services and facilitates contact between individual users (the Seller and the Buyer). The Operator is not the seller or provider of the offered products or services, does not act in its own name on behalf of the Seller, does not mediate payments and is not a contractual party to any contracts concluded between the Seller and the Buyer.

1.4. A user of the Platform is any person who visits the Platform and uses its functionalities, in particular by browsing content, registering, inserting an offer or communicating through the Platform. For the purposes of the Conditions, the following users are distinguished in particular: Seller and Buyer.

1.5. A Seller is a user who is registered on the Platform and inserts into the Platform Offers of products, semi-finished products, courses and/or custom production (hereinafter referred to as the “Seller”).

1.6. A Buyer is a user who browses offers published on the Platform and may use optional registration for the purposes of sending messages, saving favourite items or other available functionalities (hereinafter referred to as the “Buyer”).

1.7. An Offer means content inserted by the Seller into the Platform for the purpose of selling a specific product and/or service, in particular its description, photographs and other related data (hereinafter referred to as the “Offer”).

1.8. Any contractual relationship regarding the purchase of a product or the provision of a service arises exclusively between the Seller and the Buyer. The Operator does not enter into this relationship and bears no responsibility for its creation, content or performance.

Registration and User Account

2.1. Offers may be inserted into the Platform only by registered Sellers through a user account. Registration of a user account is free of charge. The Seller is obliged to provide true, complete and up-to-date information during registration and to update this information without undue delay if it changes.

2.2. The Buyer is entitled to browse the Platform and its Sellers generally without registration. Certain functions of the Platform may be conditional upon the optional registration of the Buyer, for example communication with other users, marking favourite products, making a Reservation, etc. The Buyer is obliged to provide true, complete and up-to-date information during registration and to update this information without undue delay if it changes.

2.3. The Operator reserves the right to verify the user’s e-mail address. Until the e-mail address is verified through a link sent to the provided e-mail address, the user will not be allowed to log into the user account using a password or to use the functionalities of the Platform.

2.4. The user is obliged to protect the account access details and not make them available to any third party. The Operator is not responsible for misuse of the account as a result of the User’s breach of this obligation.

2.5. The Operator is entitled to refuse registration, suspend or cancel an account if the user violates the Conditions, legal regulations, good morals, or if there is reasonable suspicion of abuse of the Platform. In such a case, the user shall not be entitled to any compensation from the Operator.

Handmade Production, Seller’s Declaration and Content Rules

3.1. The Platform is intended exclusively for the offering of handmade products and related types of offers, which may include in particular finished products, semi-finished products, courses and custom production.

3.2. By inserting the Offer and throughout the entire period of its publication, the Seller undertakes and expressly declares that the product and/or service offered by the Offer corresponds to the nature of handmade production or is directly related to handmade production, and that the data stated in the Offer are true, complete and non-misleading. The Seller simultaneously declares that he/she is entitled to sell the offered product and/or provide the service and that his/her offer does not violate the rights of third parties or legal regulations.

3.3. For the purposes of the Conditions, a handmade product shall not include, in particular, goods mass-produced without a substantial creative contribution of the Seller, the resale of finished products of third parties, and goods acquired solely for the purpose of further sale without substantial own intervention.

3.4. The Seller is obliged to state in the Offer all essential information that may be relevant to the Buyer’s decision, in particular the condition, properties, dimensions, material, method of use, any limitations, price and conditions of delivery or provision of the service.

3.5. The Seller is obliged to use only photographs and texts to which he/she has the necessary rights. The Seller is responsible for ensuring that the content of the Offer, photographs or other files do not infringe the rights of third parties.

3.6. Content that is unlawful, misleading, fraudulent, infringes the rights of third parties, is contrary to good morals, circumvents the purpose of the Platform or is contrary to these Conditions is prohibited on the Platform. Content that promotes prohibited or illegal goods, circumvents legal regulations, or disproportionately burdens or disrupts the Platform (e.g. automated insertion, scraping, attempts to interfere with security) is also prohibited.

3.7. The Operator is entitled, at its own discretion, to assess whether the offered product or service corresponds to the Platform’s focus on handmade production, and further to assess whether the Offer violates the Conditions or legal regulations. In the event of a breach of obligation by the Seller, the Operator reserves the right to modify the Offer to the extent necessary to remove an obvious formal defect, not publish the Offer, hide it or remove it, even without prior notice to remedy. In such a case, the Seller shall not be entitled to any compensation from the Operator.

3.8. The provisions of this article do not establish an obligation of the Operator to carry out systematic control of content, nor do they mean assumption of responsibility for the content of Offers; responsibility for the Offer is always borne by the Seller.

Paid Tariffs and Subscription

4.1. The Seller is entitled to publish Offers on the Platform on the basis of the free FREE tariff (hereinafter referred to as the “FREE Tariff”) or on the basis of a prepaid tariff (hereinafter referred to as the “Tariff”).

4.2. The FREE Tariff allows the Seller to publish 3 products and 3 semi-finished products free of charge; therefore, courses and custom production are not included in this FREE Tariff.

4.3. The paid Tariff provides a time-limited right to publish a certain maximum number of Offers within a specific category.

4.4. The following types of offers may be offered on the Platform: finished products, semi-finished products, courses and custom production. Each type of Offer has a separate Tariff and capacity is not transferred between individual types of Offers.

4.5. The current price list of Tariffs and the limits on the number of published Offers are available on the Price List page.

4.6. The selected tariff is paid in advance for the chosen period, either for one month or for one year. The Tariff is not renewed automatically. The Tariff may be paid by instant payment through a selected payment gateway or by bank transfer. Payment details for bank transfer shall be sent to the Seller to the e-mail specified in the Tariff order in the form of a proforma invoice. After the payment is credited to the Operator’s account, an invoice for the paid payment shall subsequently be issued to the Seller and sent via the specified e-mail. The Tariff is valid from the moment the payment is credited to the Operator’s bank account until the end of the paid period.

4.7. In the event of a change from a lower tariff to a higher tariff, the change becomes effective at the moment of payment of the higher tariff. In the event of a change from a higher tariff to a lower tariff, the change becomes effective only after the expiry of the paid period.

4.8. The Offer limit always applies only to the currently active Tariff period. After purchase of a new Tariff, a new limit begins to run regardless of the number of Offers published in the previous period.

4.9. Unused Offer capacity within the Tariff is not transferred to the next period. If the Seller does not use the maximum number of Offers in the given month, he/she shall not be entitled to transfer the unused limit to the next period or to a refund of the price of the Tariff or any part thereof. The Operator is not obliged to provide the Seller with any compensation for the unused limit of the number of published Offers within the prepaid Tariff.

4.10. In the event of a change of Tariff from a lower to a higher one, the higher Tariff is activated immediately after the payment is credited to the Operator’s bank account. The amount of the payment corresponds to the difference between the original lower Tariff and the new higher Tariff. The tariff upgrade may be paid by instant payment through a selected payment gateway or by bank transfer. Payment details for bank transfer shall be sent to the Seller to the e-mail specified in the Tariff order in the form of a proforma invoice. After the payment is credited to the Operator’s account, an invoice for the paid payment shall subsequently be issued to the Seller and sent via e-mail.

4.11. In the event of a change of Tariff from a higher to a lower one, the new lower Tariff is activated only after the end of the already paid period. Until then, the original higher Tariff remains active. No fee is charged for the change to a lower Tariff. The new lower Tariff may be paid by instant payment through a selected payment gateway or by bank transfer. Payment details for bank transfer shall be sent to the Seller to the e-mail specified in the Tariff order in the form of a proforma invoice. After the payment is credited to the Operator’s account, an invoice for the paid payment shall subsequently be issued to the Seller and sent via e-mail.

4.12. In the event of a change from a prepaid Tariff to the FREE tariff, the FREE Tariff is activated only after the end of the already paid period. Until then, the original prepaid Tariff remains active. No fee is charged for the change to the FREE tariff.

4.13. Seven days before the end of the prepaid Tariff, a proforma invoice automatically created in the Operator’s system shall be sent to the Seller by e-mail for payment of an identical Tariff for the next period. If this invoice is paid, the existing Tariff shall be extended for the next period; otherwise, the Tariff shall be cancelled on the last day of the paid period.

4.14. In the event that the Seller enters a Tariff change on the Platform, does not pay for the executed change and subsequently cancels it, a new proforma invoice corresponding to the original tariff shall be automatically issued in the Operator’s system and sent to the Seller’s e-mail. The original proforma invoice shall be automatically cancelled upon issuance of the new proforma invoice.

4.15. In the event that the Seller has a prepaid Tariff for multiple types of offers (e.g. finished products and courses) and cancels one of these prepaid Tariffs, the cancelled Tariff remains active until the end of the already paid period. After its expiry, the cancelled Tariff shall be automatically transferred to the FREE Tariff. A proforma invoice shall subsequently be issued only for the non-cancelled prepaid Tariff.

4.16. In the event that the Seller has a prepaid higher Tariff for one of the offer types (e.g. for products) and subsequently orders a lower Tariff for another of the offer types (e.g. for courses), the newly ordered Tariff shall be active immediately after the payment is credited to the Operator’s bank account. The price for the newly ordered Tariff shall be charged in a proportional amount corresponding to the remaining part of the period of the already prepaid higher Tariff. The Tariff may be paid by instant payment through a selected payment gateway or by bank transfer. Payment details for bank transfer shall be sent to the Seller’s e-mail specified in the Tariff order in the form of a proforma invoice. After the payment is credited to the Operator’s account, an invoice for the paid payment shall subsequently be issued to the Seller and sent via e-mail.

4.17. If the Seller does not pay for a new Tariff after the end of the Tariff period, the Seller’s Offers shall be automatically hidden and shall not be publicly available to Buyers. Hidden Offers remain stored in the Seller’s account for up to 1 year from the date they were hidden so that the Seller can reuse them upon reactivation of the Tariff. After this period, the Operator is entitled to delete the hidden Offers without further notice.

4.18. In the event of repurchase of the Tariff, the Seller is entitled to reactivate selected hidden Offers, up to the limit of the currently purchased Tariff. By activating a hidden Offer, its number is counted towards the total Offer limit within the given Tariff; this means that if, for example, the Seller has hidden Offers stored and reactivates them, the remaining free limit for new Offers in the given Tariff period is reduced by their number.

4.19. The Operator reserves the right to change the price list of Tariffs and the scope of their parameters at any time. Changes do not affect an already paid Tariff period; for a new Tariff period, the price list valid at the time of ordering and payment of the Tariff shall apply.

Reservations, Orders, Payment and Delivery Terms

5.1. The Buyer is entitled to reserve a selected product or service through the Platform using the “Reserve Now” function. This function is accessible only if the Buyer is registered and logged into his/her user account. The Reservation serves to express interest in the Seller’s Offer and to initiate communication between the Buyer and the Seller aimed at purchasing the product or service. The Reservation is non-binding until confirmed by the Seller. If the Seller does not confirm the reservation within 48 hours, the reservation expires.

5.3. The Platform allows the creation of an order through the shopping cart using the “Buy” function. Through this function, the Buyer is entitled to place an order even without registration or login, as a so-called guest checkout. In such a case, the Buyer is obliged to provide the Seller with correct, complete and up-to-date contact and delivery details. If the Buyer chooses delivery via a pick-up point (e.g. Zásilkovna), the order must also include details of that pick-up point.

5.4. The payment and delivery terms of sale are determined by the Seller, unless the Platform stipulates otherwise for a specific functionality. If the Buyer chooses payment by bank transfer, the Platform shall display payment instructions and a QR code to the Buyer only on condition that the Seller has filled in the necessary payment details (IBAN/SWIFT) in his/her user account. For the use of sales through the shopping cart pursuant to paragraph 5.3. of this article, the Platform may require the Seller to have his/her payment details entered in the user account.

5.6. The Operator does not act as the Seller or as a provider of payment or transport services and bears no responsibility for fulfilment of the obligations of the Seller or the Buyer arising in connection with reservation, order, payment of the price, delivery of the product or provision of the service.

Liability of the Operator and Exclusion of Liability

6.1. The Operator acts exclusively as an intermediary and provider of the technical solution of the Platform. The Operator does not carry out sales in its own name, does not organise transport, does not provide payments and does not assume any obligations of the Seller towards the Buyer.

6.2. The Operator is not responsible in particular for the truthfulness, completeness and timeliness of the information and photographs stated in the Offer, for the quality, safety, origin, legality, usability or suitability of the offered products and services, for the availability of the offer, for the prices, delivery and payment terms agreed between the Seller and the Buyer, or for the fulfilment of the obligations of the Seller or the Buyer.

6.3. The Operator bears no responsibility for the conclusion, content or performance of contracts between the Seller and the Buyer and in particular is not responsible for delivery of goods, payment of the price, exercise and settlement of rights arising from defective performance, complaints, withdrawal from the contract, compensation for damage or any other claims arising from their mutual relationship; these claims are exercised exclusively between the Seller and the Buyer.

6.4. The Operator is not responsible for the conduct of users of the Platform or for the manner in which they use the Platform. The Operator bears no responsibility for damage caused to the user or third parties directly, indirectly or incidentally in connection with the use of the Platform, in particular as a result of the impossibility of using the Platform temporarily or permanently, loss of data or content, or as a result of interventions by third parties.

6.5. The Operator is not responsible for misuse of the user’s personal data stated in the Offer or communicated in communication with other users; the user acknowledges that by publishing contact details or other information, they may be used by third parties.

6.6. No provision of the Conditions excludes or limits the liability of the Operator to the extent that it cannot be excluded under legal regulations.

Rights of the Operator, Moderation and Measures

7.1. The Operator is entitled, without prior notice, to hide, remove or limit the availability of an Offer or other content if it believes that it is contrary to the Conditions, legal regulations, good morals, or damages the legitimate interests of the Operator or third parties. In such a case, the Seller shall not be entitled to any compensation from the Operator.

7.2. The Operator is entitled to suspend or cancel a user account, especially if the user repeatedly violates the Conditions, acts fraudulently, abuses the Platform, or if there is reasonable suspicion of such conduct. In such a case, the Seller shall not be entitled to any compensation from the Operator.

7.3. The Operator is entitled at any time to modify, innovate, limit or discontinue the provision of certain functionalities of the Platform, even without prior notice, if required for technical, security or operational reasons. In such a case, the Seller shall not be entitled to any compensation from the Operator.

7.4. Users are entitled to report problematic content or inappropriate behaviour of another user through the Platform. Such notification shall be assessed by the Operator or a moderator authorised by it and it is entitled to adopt measures under these Conditions. The Operator does not decide on the legitimacy of complaints between the Seller and the Buyer and is not entitled to order the Seller to return money.

Licence to Photographs and Content

8.1. If the Seller inserts photographs, texts or other copyrighted elements into the Platform, he/she grants the Operator, at the moment of insertion, a non-exclusive licence to use them to the extent necessary for operation of the Platform, in particular for their display, publication, storage, reproduction and making available to the public through the internet, for the duration of publication of the Offer on the Platform and for the period of its archiving under these Conditions.

8.2. The Seller declares that he/she is entitled to grant the licence and that use of the content by the Operator in accordance with this article shall not infringe the rights of third parties.

Protection of Personal Data

9.1. The Operator processes the personal data of Platform users in accordance with legal regulations, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR), Act No. 110/2019 Coll., on the processing of personal data, Act No. 480/2004 Coll., on certain information society services, and other legal regulations governing the protection of personal data.

9.2. The controller of personal data is the company Targalo s.r.o., ID No.: 241 05 805, with its registered office at no. 33, 569 14 Vendolí, e-mail: info@targalo.cz (hereinafter referred to as the “Controller”). The Controller processes users’ personal data to the extent necessary for the operation of the Platform, provision of its services and fulfilment of legal obligations.

9.3. In connection with the use of the Platform, identification, contact and technical data of users may in particular be processed. For Buyers who use registration, this includes in particular first name and surname, e-mail address, password in encrypted form, IP address and information about the device from which the Platform is used. For Sellers, in addition to the above data, data related to their business activity may also be processed, in particular business identification data, for example company ID number or VAT ID number, data stated in the Seller’s profile, information about the offered products and services, and bank details for the purpose of paying out funds related to the use of the Platform.

9.4. Personal data are processed in particular for the purpose of ensuring operation of the Platform, registration and management of user accounts, mediation of communication between Sellers and Buyers through internal messages, publication and management of Offers, further for the purpose of traffic analysis and marketing activities if the user gives consent thereto, and also for the purpose of fulfilling legal obligations, especially in the field of accounting and taxes.

9.5. The legal basis for the processing of personal data is in particular performance of the contract between the user and the Operator consisting in the provision of Platform services, the Controller’s legitimate interest in ensuring proper operation and security of the Platform, fulfilment of the Controller’s legal obligations and, in some cases, also the user’s consent.

9.6. Personal data are retained for the period necessary to fulfil the purpose of their processing. Data associated with the user account are retained for the duration of its existence. After the account is cancelled, the data may be retained for 30 days for the purpose of possible restoration of the account and are subsequently permanently deleted. Accounting and tax documents are retained for the period stipulated by legal regulations, generally for 10 years. Technical records of access to the Platform may be retained for 90 days.

9.7. The Controller adopts appropriate technical and organisational measures to protect personal data, in particular uses secure data transfer through SSL/TLS encryption, stores user passwords in encrypted form, limits access to personal data only to authorised persons and performs regular data backups.

9.8. In connection with the processing of personal data, users have the right to request access to their personal data, rectification, erasure, restriction of processing or data portability, and further the right to object to processing. These rights may be exercised by contacting the Controller at the e-mail address stated in these Conditions. The Controller shall usually process the request within 30 days of its receipt.

9.9. If the user believes that the processing of his/her personal data is contrary to legal regulations, he/she has the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection, with its registered office at Pplk. Sochora 27, 170 00 Prague 7, internet address www.uoou.cz.

Policy on the Use of Cookies

10.1. This policy on the use of cookies governs the manner in which cookies and similar technologies are used on the internet Platform Targalo.cz and provides users with basic information about their purpose, legal basis of processing and setting options.

10.2. The controller of personal data processed through cookies is the company Targalo s.r.o., ID No.: 241 05 805, with its registered office at no. 33, 569 14 Vendolí.

10.3. Cookies are small text files stored on the user’s device when visiting internet websites. For the purposes of this policy, cookies also include other similar technologies that allow storage or reading of information on the user’s device.

10.4. The Operator uses cookies in particular for the purpose of ensuring proper functioning of the Platform, ensuring and managing user login, functioning of the shopping cart, storing user settings, ensuring security, traffic analysis and, where applicable, also for marketing or personalisation purposes, if the user gives consent thereto. The Operator is entitled to send the Buyer technical and service communications concerning the user account or orders, even without prior consent to the sending of commercial communications.

10.5. The Platform may in particular use essential cookies necessary for the technical operation of the website, further analytical cookies used to monitor traffic and evaluate use of the Platform, and where applicable also functional or marketing cookies. Scope of the categories of cookies actually used on the platform: Targalo uses all four categories of cookies:

  • security and the ordering process

  • Analytical cookies – used to monitor traffic and analyse user behaviour

  • Functional cookies – store user preferences and settings for a better experience when using the Platform

  • Marketing cookies – used for targeted display of advertisements and measurement of campaign effectiveness.

  • Essential cookies (always active) – ensure the basic functions of the website such as login, ní

Analytical, functional and marketing cookies require the user’s consent.

10.6. Without the user’s consent, only such cookies may be used as are necessary for the functioning of the Platform and the provision of services expressly requested by the user. Other cookies may be used only on the basis of the user’s consent, unless legal regulations provide otherwise.

10.7. If personal data are processed through cookies, such processing takes place in accordance with legal regulations and with Article 8 of the terms and conditions. Through cookies, in particular technical data about the device, IP address, session data, login information, cart data and data on the use of the Platform may be processed. The retention period of these data varies according to the type of cookies and the specific technical solution. Specific retention periods:

  • Essential cookies (authentication, security): 30 days

  • Analytical cookies (Google Analytics): up to 2 years (_ga) / 24 hours (_gid)

  • Marketing cookies (Meta Pixel): up to 90 days

  • Cookie consent preferences: retained for the duration of the user’s use of the device

The user may change his/her cookie settings at any time on the Cookies Policy page or in the settings of his/her internet browser.

10.8. If the Operator uses services of third parties within which cookies or similar technologies are used, data may also be processed by these providers. Overview of these providers:

  • Google LLC (Google Analytics, Google Tag Manager, Google Ads) – analytical tools and advertising systems

  • Meta Platforms, Inc. (Facebook/Instagram) – Meta Pixel for advertising measurement and remarketing

  • LeadHub – email marketing platform and user identification

  • Packeta – widget for selecting pick-up points

  • Pusher – service for real-time communication

These services may use their own cookies and process data according to their own privacy policies. Links to the privacy policies of the individual providers are available on the Cookies Policy page.

10.9. In connection with the processing of personal data through cookies, the user has the right to request access to his/her personal data, rectification, erasure, restriction of processing, data portability, the right to object to processing and the right to withdraw consent at any time, if the processing is based on consent. The user may exercise his/her rights with the Operator through the above contact details. If he/she believes that legal regulations are being violated in the processing of his/her personal data, he/she has the right to lodge a complaint with the Office for Personal Data Protection, with its registered office at Pplk. Sochora 27, 170 00 Prague 7, internet address www.uoou.cz.

11. Final Provisions

11.1. These Conditions are governed by the legal order of the Czech Republic.

11.2. In cases where the Seller or the Buyer is a consumer in relation to the Operator and a consumer dispute arises which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of the dispute to the Czech Trade Inspection Authority (Central Inspectorate – ADR Department, with its registered office at Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, web: adr.coi.cz). The consumer may also use the platform for online dispute resolution established by the European Commission at the internet address http://ec.europa.eu/consumers/odr/.

11.3. The Operator reserves the right to change the Conditions at any time. It shall inform about changes on the Platform. For users, the wording of the Conditions effective at the time of use of the Platform is binding; in the case of already paid Tariffs, a change to the Conditions does not affect rights and obligations arising during the already paid Tariff period, unless such changes are caused by legal regulations or security reasons.

11.4. By continuing to use the Platform after a change to the Conditions, the user expresses consent to their new wording.

11.5. For the resolution of disputes arising as a result of the use of the Platform, the locally competent court is the Municipal Court in Brno.

11.6. These Conditions enter into force on 1 January 2026